What is This Course About?

• The “Conflict Management: Resolving Conflict in the Workplace” course introduces participants to the fundamentals of conflict and the common misconceptions about conflict.

• The “Conflict Management: Resolving Conflict in the Workplace” course details the different types of conflict and the group dynamics to conflict.

• The “Conflict Management: Resolving Conflict in the Workplace” course identifies the different stages of conflict and how to manage each of the stages.

• The “Conflict Management: Resolving Conflict in the Workplace” course describes the different conflict management styles and factors affecting these different approaches.

• The “Conflict Management: Resolving Conflict in the Workplace” course teaches participants how to constructively manage conflict and positively deal with anger.

• The “Conflict Management: Resolving Conflict in the Workplace” course links conflict management to interpersonal communication styles.

• Understand what conflict is, its signs, and how it can escalate.
• Recognize the most common conflict resolution styles and when to use them.
• Increase positive information flow through Non-verbal and verbal communication skills.
• Develop effective techniques for intervention strategies in work settings.
• Strengthen teams’ trust and morale.
• Become more confident of your ability to manage conflict to enhance productivity and performance.

• Mr Maged Makram is a Professional Soft Skills & Management Trainer with remarkable training expertise in the diverse business fields. Mr Maged Makram has extensive hands-on experience in sales & marketing management in multinationals operating in several industries.Mr Maged Makram is an MBA holder, having resumed his postgraduate studies from the Netherlands, and attended leadership seminars in the United States.Mr Maged Makram’s training conduction style focuses on audience participation and active learning.

• Leaders, managers, supervisors, and team leaders.
• Anyone who desires to develop her conflict management capacity and deal constructively with angry situations.

• English for presentation and handouts
• Arabic / English for delivery and discussions
  

• This program will take place at one of the five-star hotels according to availability (Ramses Helton, Sheraton Cairo Hotel, Cairo Marriott Hotel, Fairmont Heliopolis hotel Cairo and Le Meridien Heliopolis Hotel).
• 5 Days for 25 hours
• 9:30 am till 03:00 pm

• Payment should be before the course
• Egyptians: Cash or cheque in ALVO name.
• Non-Egyptianss: transfer to ALVO in the following account:

• Bank name: CIB "Commercial International Bank"
• Bank address: 40 LebaNon st. El Mohandessen, Giza, Egypt
• Account name: ALVO
• Account number: 3850300744

• 20 % discount for registration and full payment 20 Days before the date of the course.
• 10 % discount for registration and full payment 10 Days before the date of the course.
• Send four participants and take the fifth for free.