What is This Course About?

• The training program "Total Quality Management" is the way for directors to define and decrease the management mistakes in the operations and in the process of decision making to reach the strategy of comparative quantity. This program designed to include number of examples and applied samples in the industrial and service organizations (hospitals, hotels, banks, and the state organizations) to ensure that the scientific bases are integrated with the practical application.

• This course is distinguished with its modernity in its essence and in the presentation of problems and hard situations concerned with quality cases and problems and how to deal with them effectively, so it is suitable for employees at the superior management jobs, their assistants, nominated and qualified people to do these jobs and quality – related workers.

• The experiments of many  pioneering companies in the world approved that the comprehensive quality management is an effective way to make complete and integrated harmony among different departments and sections and to decrease mistakes in operations and in costs and to improve the mood of customers so the need to acquire the skill of comprehensive quality management is desirable by many people so that they can have the advantages of comprehensive quality management to achieve the goals of departments and organization at all , especially the strategic goal of quality

• The training course "the skills of comprehensive quality management" created to interactively improve the level of thinking and planning of quality and the application of its bases for all directors at the organization, as long as the concept of comprehensive quality states that quality shall include all departments and sections of organization at all.

• The training course will include interactive activities under which the trainees participate to define the concept of the comprehensive quality management and the ways to apply it, besides; the tools of continuous improvement regarded it as a crucial factor of comprehensive quality management.

• At the end of this training course , you shall recognize on number of concepts related to comprehensive quality management , continuous improvement , the skills of their application and this includes :
• The comprehensive quality management is a way of difference from others: the concepts, dimensions and factors.
• The bases of comprehensive quality management, and its role to fight the contemporary challenges.
• The difference between the product quality and the comprehensive quality management.
• The skills of the fourth-factor analysis (S.W.O.T) are the bases of comprehensive quality.
• The relation between the supplier and customer is the center of comprehensive quality management and distinguished performance.
• The continuous improvement is the basis of comprehensive quality and difference from others: the concepts, tools and skills.
• The skills of creating and managing teamwork for continuous improvement.
• Scientific laboratory to use the tools of continuous improvement.
• The quality workshops: dimension and requirements.
• Brain change: dimensions and requirements (workshop).
• The creative thinking is a basis of comprehensive quality management.
• Creating the plan and the program of comprehensive quality.
• Organizing features in the comprehensive quality management
• The role of leadership to improve the program of comprehensive quality management.
•  6 "σ"sigma and comprehensive quality management: dimensions and relations.
• The workshop of creating and evaluating the plan of comprehensive quality management.
• The relation between the comprehensive quality management and ISO 9000.
• Common problems in the comprehensive quality management: the discussion , analysis and the ways of avoiding and treatment .

The program of "Total Quality Management" will be carried out by Dr. Ahmed Sayyed Moustafa who created and performed number of comprehensive quality management in Egypt and in Arab countries and participated in number of conferences about the comprehensive quality management.

The training course "the skills of comprehensive quality management" is ideal and suitable for workers in all levels of management, the directors of quality management, nominated and qualified people to do theses jobs in state organizations and Non governmental organizations and also for:

• The directors of planning and control.
• The directors of marketing.
• The executive directors.
• The directors of humane resources
• The directors of financial affairs.

• English for presentation and handouts
• Arabic / English for delivery and discussions
  

• This program will take place at one of the five-star hotels according to availability (Ramses Helton, Sheraton Cairo Hotel, Cairo Marriott Hotel, Fairmont Heliopolis hotel Cairo and Le Meridien Heliopolis Hotel).
• 5 Days for 25 hours
• 9:30 am till 03:00 pm

• Payment should be before the course
• Egyptians: Cash or cheque in ALVO name.
• Non-Egyptianss: transfer to ALVO in the following account:

• Bank name: CIB Commercial International Bank
• Bank address: 40 LebaNon st. El Mohandessen, Giza, Egypt
• Account name: ALVO
• Account number: 3850300744

• 20 % discount for registration and full payment 20 Days before the date of the course.
• 10 % discount for registration and full payment 10 Days before the date of the course.
• Send four participants and take the fifth for free.