CREATING TRAINING EXCELLENCE FOR ORGANIZATIONAL CHANGE
- THE GOALS OF SENIOR EXECUTIVES
- COLLABORATIVELY DEVELOPING TRAINING VERSUS
BUYING PACKAGED TRAINING
- USING INSIDE TRAINERS VERSUS USING OUTSIDE TRAINERS
- MODELING VERSUS MOCKERY
CREATING EXCELLENCE-ORIENTED ORGANIZATIONAL CULTURES
- The Case of the Crisis
- The Case of the Overenthusiastic Manager
DEVELOPING A TRAINING SYSTEM
- SYSTEM GOALS.
- SYSTEM TASKS.
- THE DYNAMICS OF TRAINING-SYSTEM DEVELOPMENT
APPLYING BUSINESS PROCESS IMPROVEMENT TO A TRAINING DEPARTMENT
A CASE STUDY
- Core Goals and Values
- Strategy
- Application
- Implementation
EXERCISE ON HOW TO EVALUATION TRAINING PROGRAMS
- WHAT TO ASSESS?
- HOW TO USE THE SURVEYS?
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