What is This Course About?

• If it is your job to direct other people, you are a supervisor. You are a first line manager if the people you direct do not, direct other people.

• This course is about dealing with people, as they are your most valuable asset to use to achieve their needs, company goals and your objectives.

• We take it for granted that you are familiar with the work and know the Company and its particular procedures. In fact, your knowledge about your job was no doubt the reason you were made a supervisor. But in addition, a new dimension has been added to your responsibilities you are now directing other people.

• This course will direct your attention to the skills you must have or develop in order to be a good supervisor.

• This course of study is designed to provide a framework on which to build your skill as a supervisor.

• Once you become familiar with the fundamental principles in this course. Your abilities as a supervisor can grow to keep pace, not only with your present position. But wherever your talents and performance may place you in the future.

• In this study you are going to be exposed to the following areas of Supervisory know-how

• Understanding People

• Why people work
• Individual Difference
• How people work
• The Power of Human Resources

• Interpersonal Relationships

• You and your customer
• You and your inferiors
• You and your colleagues
• Getting approval from authorized departments

• Recognizing Supervisory Skills

• Bringing out the best in peopleGetting things done.
• Cooperating.
• Making decisions.
• Delegating work.
• Training
• Communicating.

• Supervising People
• Let each one know how he is getting along.
• Give credit where credit is due.
• Tell people in advance about changes which will affect them.
• Make the best use of each persons ability.

• Supervising for Quality

• Influence-style management
• Task behavior and
• Relationship behavior.
• Principles of influence
• Involvement Over Surveillance
• Communication Over Intimidation
• Leadership Over Authority

Mr. Ibrahim Morsy is a Training consultant, with more than 30 years experience in the field of training and personnel development. He was graduated as a Production Engineer from Alexandria University in 1964. Get hold of M. Sc. degree in Statistical Quality Control in 1969. Mr. Morsy worked in the field of training and human recourses since 1977. From that time he trained thousands of young men and ladies in Egypt and the Gulf countries. 

This program is very much useful for the following sectors/segments:

• Individual contributors
• Staff assistants
• Team leaders
• Supervisors
• Front Line Managers
• Customer Service and Customer Care
• Digital Media and Advertising
• Public Relations and Market Research
• Marketing and Project Management Consultants
• Freelancers
• Editors and Publishing Houses
• Private Schools, Institutes and Universities
• NGOs and Non-Governmental Societies

• English for presentation and handouts
• Arabic / English for delivery and discussions
  

• This program will take place at one of the five-star hotels according to availability (Ramses Helton, Sheraton Cairo Hotel, Cairo Marriott Hotel, Fairmont Heliopolis hotel Cairo and Le Meridien Heliopolis Hotel).
• 4 Days for 20 hours
• 9:30 am till 03:00 pm

• Payment should be before the course
• Egyptians: Cash or cheque in ALVO name.
• Non-Egyptianss: transfer to ALVO in the following account:

• Bank name: CIB "Commercial International Bank"
• Bank address: 40 LebaNon st. El Mohandessen, Giza, Egypt
• Account name: ALVO
• Account number: 3850300744

• 20 % discount for registration and full payment 20 Days before the date of the course.
• 10 % discount for registration and full payment 10 Days before the date of the course.
• Send four participants and take the fifth for free.